ByteSized Boxes FAQ

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Are you subject to the 3TB/month limitation other resellers are?

No, this is a common limitation for seedbox providers that are OVH or kimsufi based. We will ALWAYS make everything clear and on plans that have a limit, they are clearly stated on the plan.

Where are the boxes physically located?

We have multiple locations of our servers: Luxembourg, The Netherlands, France.

What are "open trackers" ?

We do not allow the use of torrents that are registered on a tracker that allows anyone to sign up without an invite. The rule of thumb is: If you can get a .torrent file of the server without an invitation, then the tracker is banned. This policy is enforced through our firewall as well as scanning for torrent files containing trackers that are publicly accessible. Here you can find list of trackers that are NOT allowed on our servers. That list is not complete and gets updated regularly.

How many people are on a server?

While this is a commonly asked question, it is hard to answer, as we don't have a set number of users on a box. It varies largely depending on what plans users purchase and how much the box can handle. We take great care to not oversell the boxes; monitoring them and only deploying additional users to the boxes, if they can actually handle it. Since we have no interest in unhappy customers that suffer from bad speeds due to overselling, we take this very seriously. But if you insist on a number, anywhere between 6-10. Most important thing is the low number of users per hard disk that we accommodate that will never surpass 5 users per hard drive.

How can you be so cheap?

The main reason why we are cheap is because we are just a two man-company, and have couple of our regular users who help out, a lot(This line is added by creator of this page <3). We love torrents, we love sharing and started this company for that reason. We don't have an office, we don't have to pay a secretary, we don't have to pay for telephone lines or fax-machines (who uses those anyway) in short; we don't have a lot of overhead, giving you competitive prices.

What methods of payment do you support?

Currently, we support payment via Paypal, Bitcoin and Litecoin.

What are the hardware specs of the boxes which you use?

This varies, so if you are interested in that you can ask us on IRC.

Do you also allow webhosting?

No, this is something we will never allow on our managed servers. You can, however, use our VPS service to host any number of sites you need.

Do you allow downloading from Usenet?

Yes, although you will need access to your own Usenet server. Sabnzbd is a newsreader that is installed on all boxes that when launched for the first time invokes a setup wizard which will prompt you for the details of your Usenet server. Sabnzbd will download, verify, repair, and then extract to your downloads folder automatically. Here is the setup guide.

Do you allow the use of software X on the seedboxes?

Maybe; assuming that it does not require a webserver and that it does not consume too much of the available system resources. As the boxes are shared, resources are shared as well. A program allowing music tagging is for example no problem, while using the box to do video encoding 24/7 is not acceptable. This does not mean you can come up with a list of demands. If that's the case you might want to look at our ByteSized-VPS plans.

What speeds can I expect?

Speed depends on a lot of things, server usage is of course is a factor, but most of the time the torrents used are the biggest factor. A seedbox won't help if the torrent only has a few peers in the swarm, we ask that you read up on the bittorrent protocol and how it works. That being said, popular new torrents can easily achieve 10MB/s down and a few MB/s up on a 100Mbit server. On Gbit servers it's harder to achieve speeds but if you know what you are doing bursting over 60Mbit is doable.

Is my slices IP just mine?

On our managed plans you share your IP. Some trackers have very clear rules about IP sharing so you should always check all tracker rules when you get your account. Most of the time a simple statement in your profile should suffice. However BitMe has very strict rules regarding shared IPs so it’s best to PM a staffer.

On our unmanaged plans you get a dedicated IP.

How can I get support?

The quickest way to get support is most likely IRC. During daytime GMT+1 someone is usually idling around there, we might not reply instantly but if you highlight one of the admins we will get back to you. If we aren’t there see if there is anybody with voice in the channel. We give voice to people who we believe are knowledgeable about our services, clients or bittorrent in general. Here is a link to a webbased IRC client so you can contact us without setting up IRC client. Tickets are the main-way to get support, if there is nobody lurking around IRC you should create a ticket. Public tickets can be viewed and answered by all our members so there is more chance to get a quick answer. Private tickets are for billing issues and the likes.

What details do you log

We need to keep a permanent record of your email and country for tax purposes in our own database, our website also logs the last known IP on each login. On our server we log the last IP login over SSH and FTP. These details get wiped monthly. We don't log OpenVPN logins/traffic.

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