ByteSized Boxes/FAQ

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==== ''Why do I have a negative balance on my account'' ====
==== ''Why do I have a negative balance on my account'' ====
Please read this page about our [[Renewal Process]]
Please read this page about our [[Renewal Process]]
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es/11.10/release/ubuntu-11.10-dvd-amd64.iso
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==== ''Can I get a speedtest from my server''====
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You cannot do it yourself since flash is not installed on our servers but we can provide one for you. Since all our servers have the same line you can use the following speedtest:
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  http://www.speedtest.net/result/730180558.png
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  http://www.speedtest.net/result/1326929079.png
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If you need one that is taken more recently, visit us on [http://wiki.bytesized-hosting.com/wiki/index.php/IRC IRC] and one of our admins will provide you with one.
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==== ''My VNC is down'' ====
==== ''My VNC is down'' ====
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qq being your Display port listed on your dashboard.
qq being your Display port listed on your dashboard.
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====== ''I get a lockfile error in SSH or Xauthority cannot be altered.''======
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====== ''I get a lockfile error in SSH or Xauthority cannot be altered''======
First, make sure that VNC isn’t running, by typing  
First, make sure that VNC isn’t running, by typing  
  ps -u username   
  ps -u username   
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depending on the situation. Then try running VNC. If that still does not work, it most likely means some user stole your VNC port. Make a ticket and we will fix the problem as soon as possible.
depending on the situation. Then try running VNC. If that still does not work, it most likely means some user stole your VNC port. Make a ticket and we will fix the problem as soon as possible.
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======I want to change the size of my VNC resolution.======
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======I want to change the size of my VNC resolution======
Log in via SSH, type  
Log in via SSH, type  
  nano -w ~/.startup
  nano -w ~/.startup
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====Can you change my client?====
====Can you change my client?====
You can do it yourself by following guide about [http://wiki.bytesized-hosting.com/wiki/index.php/Changing_default_clients changing default clients]
You can do it yourself by following guide about [http://wiki.bytesized-hosting.com/wiki/index.php/Changing_default_clients changing default clients]
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====''The server is slow!''====
 
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Are you sure it’s actually slow and not just a lag? In a terminal in [http://wiki.bytesized-hosting.com/wiki/index.php/VNC VNC] or [http://wiki.bytesized-hosting.com/wiki/index.php/SSH_access SSH], type:
 
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htop
 
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and look at the stats. If you notice that one of the CPU`s is between 80%-100% for more then 12 hours, drop by our [http://wiki.bytesized-hosting.com/wiki/index.php/IRC IRC].Typically, the boxes aren’t hammered but you just have a lag. If there is continued usage making the box actually slow, please make a ticket. No, 50% usage for 30 minutes does not count.
 
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====''The dashboard says cached. What do I do?''====
 
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This is on the server side and not client. It either means the servers are timing out, the scripts aren’t running. The box could be down or it just didn’t process it. Please give it time.
 
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====''My server is down!''====
 
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Please check the tickets, dashboard notices and the [http://wiki.bytesized-hosting.com/wiki/index.php/IRC IRC] channel. Odds are we already know and are checking it out. At least one of us is usually around 24/7, so we can keep you updated. If there is nothing about it, please let us know in a ticket or on [http://wiki.bytesized-hosting.com/wiki/index.php/IRC IRC].
 
====''When can I upgrade to a bigger plan?''====
====''When can I upgrade to a bigger plan?''====
Your dashboard will say when it’s possible for you to upgrade. We do not oversell our boxes so the scripts will tell you when we have space available.
Your dashboard will say when it’s possible for you to upgrade. We do not oversell our boxes so the scripts will tell you when we have space available.

Current revision as of 10:35, 19 July 2015

Contents

Frequently Asked Questions

Why does my dashboard report X GB used but when I calculate it from VNC/SSH it says Y?

We often get questions asking if the disk-usage is wrong this has to do between the difference in GB and GiB. Just try to go with whatever your dashboard says and don't worry. All our boxes come with an extra 10% of burstable space; so if you are afraid you might not be able to fit it all in, you probably can :)

Why do I have a negative balance on my account

Please read this page about our Renewal Process es/11.10/release/ubuntu-11.10-dvd-amd64.iso

My VNC is down

There are a few methods to go about checking to see if VNC is actually down. Click the Java VNC link on your dashboard and see if your VNC actually is down. If VNC doesn’t load in your browser (Java must be enabled!), it’s down.

  • Methods of restarting:

You can either restart from your dashboard by clicking Reboot box. This will kill all processes including FTP!

  • If that does not work:

Log in via SSH, type:

stop-vnc && start-vnc
  • If that still does not work:

Log in via SSH, type

ps -u username 

username being your dashboard username. A process list should appear. See if Xvnc is running. If it is, type

kill xxxx 

xxxx being the process ID for Xvnc. Then type:

start-vnc 

or

vncserver :qq 

qq being your Display port listed on your dashboard.

I get a lockfile error in SSH or Xauthority cannot be altered

First, make sure that VNC isn’t running, by typing

ps -u username  

in SSH. Once it isn’t, type

rm -f /.tmp/Xxx-lock  

or

rm -f ~/.Xauthority

depending on the situation. Then try running VNC. If that still does not work, it most likely means some user stole your VNC port. Make a ticket and we will fix the problem as soon as possible.

I want to change the size of my VNC resolution

Log in via SSH, type

nano -w ~/.startup

and find the line that says ‘vncserver :$USER_VPRT’. Append a space and ‘-geometry ####x###’ to the line. It should look like this when you’re done with it:

vncserver :$USER_VPRT -geometry 1024×768

Restart your box from the dashboard and it should be working after.

My daemon is down. What do I do?

Restart your box. If that still doesn’t work, open up SSH and type

killall deluge && killall deluged 

Then restart your box. It should be running now.

I want to change my webui port. How do I do this?

We’d prefer if you didn’t change it. If you want to do this, you’ll need to make a ticket. No promises on whether it’ll happen.

Can you change my client?

You can do it yourself by following guide about changing default clients

When can I upgrade to a bigger plan?

Your dashboard will say when it’s possible for you to upgrade. We do not oversell our boxes so the scripts will tell you when we have space available.

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