ByteSized Boxes/FAQ

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Frequently Asked Questions

Why does my dashboard report X GB used but when I calculate it from VNC/SSH it says Y?

We often get questions asking if the disk-usage is wrong this has to do between the difference in GB and GiB. Just try to go with whatever your dashboard says and don't worry. All our boxes come with an extra 10% of burstable space; so if you are afraid you might not be able to fit it all in, you probably can :)

Why do I have a negative balance on my account

Please read this page about our Renewal Process es/11.10/release/ubuntu-11.10-dvd-amd64.iso

My VNC is down

There are a few methods to go about checking to see if VNC is actually down. Click the Java VNC link on your dashboard and see if your VNC actually is down. If VNC doesn’t load in your browser (Java must be enabled!), it’s down.

  • Methods of restarting:

You can either restart from your dashboard by clicking Reboot box. This will kill all processes including FTP!

  • If that does not work:

Log in via SSH, type:

stop-vnc && start-vnc
  • If that still does not work:

Log in via SSH, type

ps -u username 

username being your dashboard username. A process list should appear. See if Xvnc is running. If it is, type

kill xxxx 

xxxx being the process ID for Xvnc. Then type:

start-vnc 

or

vncserver :qq 

qq being your Display port listed on your dashboard.

I get a lockfile error in SSH or Xauthority cannot be altered

First, make sure that VNC isn’t running, by typing

ps -u username  

in SSH. Once it isn’t, type

rm -f /.tmp/Xxx-lock  

or

rm -f ~/.Xauthority

depending on the situation. Then try running VNC. If that still does not work, it most likely means some user stole your VNC port. Make a ticket and we will fix the problem as soon as possible.

I want to change the size of my VNC resolution

Log in via SSH, type

nano -w ~/.startup

and find the line that says ‘vncserver :$USER_VPRT’. Append a space and ‘-geometry ####x###’ to the line. It should look like this when you’re done with it:

vncserver :$USER_VPRT -geometry 1024×768

Restart your box from the dashboard and it should be working after.

My daemon is down. What do I do?

Restart your box. If that still doesn’t work, open up SSH and type

killall deluge && killall deluged 

Then restart your box. It should be running now.

I want to change my webui port. How do I do this?

We’d prefer if you didn’t change it. If you want to do this, you’ll need to make a ticket. No promises on whether it’ll happen.

Can you change my client?

You can do it yourself by following guide about changing default clients

When can I upgrade to a bigger plan?

Your dashboard will say when it’s possible for you to upgrade. We do not oversell our boxes so the scripts will tell you when we have space available.

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